Refund policy

At Orvantal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to request a return for eligible items.

To qualify for a return, the item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include all accessories, manuals, and documentation that came with the product.
  • Be accompanied by proof of purchase or your order number.

Certain items may not be eligible for return due to hygiene or safety reasons, including products that have been used, damaged after delivery, or are missing original packaging.

How to Request a Return

To initiate a return, please contact our customer support team with your order details.

Email: support@Orvantal.shop
Phone: +44 7985 618866

Our team will provide instructions on how and where to send your return. Items returned without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery. We will evaluate the issue and arrange a replacement, refund, or other appropriate resolution at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for defective or damaged products. If you require an exchange for the same item, please contact our support team.

Order Cancellations

Orders may be canceled before they have been processed or shipped. If your order has already been dispatched, you will need to follow our return process after receiving the item.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Orvantal
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)
Live Chat (replies in approximately 5 minutes)
Email: support@Orvantal.shop
Phone: +44 7985 618866

Warehouse Address:
72 Chatburn Rd,
Clitheroe,
BB7 2AN,
United Kingdom.