Shipping policy

Last updated: June 13, 2026

Thank you for shopping with Orvantal. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

  • Orders are processed Monday through Saturday during our business hours: 9:00 AM – 6:00 PM (GMT).
  • Most orders are processed within 1–3 business days after payment has been successfully verified.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times are as follows:

  • United Kingdom: 3–7 business days
  • Europe: 5–10 business days
  • United States & Canada: 5–12 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of the World: 7–15 business days

Please note that these delivery estimates do not include order processing time.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Orvantal may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the status of your shipment.

If you do not receive tracking details within a reasonable period after placing your order, please contact our support team.

Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections and clearance procedures.
  • Severe weather conditions.
  • Carrier operational delays.
  • Public holidays and peak shopping periods.
  • Incorrect or incomplete shipping information provided by the customer.

Orvantal is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the information. Once an order has been shipped, we cannot guarantee address changes.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help provide an appropriate resolution.

Customs and Import Duties

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Orvantal
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)
Live Chat (replies in approximately 5 minutes)

Email: support@Orvantal.shop
Phone: +44 7985 618866

Warehouse Address:
72 Chatburn Rd,
Clitheroe,
BB7 2AN,
United Kingdom.